Company Overview
Name: Caring Lotus
Industry: NDIS-registered provider
Location: Werribee, Victoria 3030
Team Size: 100 field staff, 7 in-office, 2 WFH
Leadership: CEO (Colleen) currently running COO responsibilities
Growth: Rapid growth from 0 to 100 staff; experiencing some turnover
Role Overview
Type: Operations/EA-style support; mix of admin and project implementation
Responsibilities:
Email and calendar management
Attending meetings, taking minutes, setting agendas, tracking action items
Supporting policies and procedures implementation
Assisting with mailing labels, systems, databases, and ad hoc tasks
Helping ensure staff submit reports and follow procedures
Some personal/admin support for leadership (e.g., bookings, medication)
Skills/Experience:
Comfortable stepping into processes and systems
Professional, proactive, easy-going with a sense of humour
Not heavily client-facing
Open to candidates from different backgrounds
System skills: in-house CRM or database
Work Environment
Location/Flexible Work: Mainly in-office, some WFH possible
Culture: Professional, high-energy, hands-on, fast-paced
Learning Opportunities: High; involvement in scaling and implementing processes
Compensation
Salary Range:$65k–$100k+ super (depending on experience and scope of role)
Career Growth: Opportunities to move into operations management
Recruitment Process
Interview Timing: Potential first interview Monday 9th Feb at 4 PM; leadership away until 23rd Feb
Process: Meeting with leadership; likely assessment of skills in admin, systems, and process management
Additional Notes
Leadership undergoing retreats and investment discussions; currently hands-on due to growth and turnover
Role involves helping implement structure, systems, and supporting senior leadership in multiple capacities
